Difference between revisions of "I have a problem, help me, please"
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We are happy to help you resolve any issues you may have while using GenomeView. | We are happy to help you resolve any issues you may have while using GenomeView. | ||
| − | == | + | == [[Frequently asked questions]] == |
Please check the [[Frequently asked questions]] first, maybe your problem has been encountered before. | Please check the [[Frequently asked questions]] first, maybe your problem has been encountered before. | ||
| − | == | + | == [https://sourceforge.net/p/genomeview/bugs-and-other-requests/new/ Submit a support ticket] == |
If you are still having trouble loading your data or you think you found a bug or you want to request a feature please [https://sourceforge.net/p/genomeview/bugs-and-other-requests/new/ log a ticket] with the following information: | If you are still having trouble loading your data or you think you found a bug or you want to request a feature please [https://sourceforge.net/p/genomeview/bugs-and-other-requests/new/ log a ticket] with the following information: | ||
Detailed description of your problem. | Detailed description of your problem. | ||
| + | Include the [[log file]] from the problematic GenomeView run. | ||
Which version of GV are you running? | Which version of GV are you running? | ||
What operating system? OS X, Windows, Linux, ...? | What operating system? OS X, Windows, Linux, ...? | ||
Which version of Java are you running? | Which version of Java are you running? | ||
List step-by-step instructions on how to reproduce the problem. | List step-by-step instructions on how to reproduce the problem. | ||
| − | Provide us with access to the data files that are problematic. | + | Provide us with access to the data files that are problematic. (optional) |
| − | |||
We need this information to help you as quickly as possible. If the problem is data specific and you can't share the data with us, there is likely very little we can do for you. | We need this information to help you as quickly as possible. If the problem is data specific and you can't share the data with us, there is likely very little we can do for you. | ||
If you don't want to login to Sourceforge, you can [mailto:support@genomeview.org e-mail the team] with the above information | If you don't want to login to Sourceforge, you can [mailto:support@genomeview.org e-mail the team] with the above information | ||
Latest revision as of 17:48, 3 January 2014
We are happy to help you resolve any issues you may have while using GenomeView.
Frequently asked questions
Please check the Frequently asked questions first, maybe your problem has been encountered before.
Submit a support ticket
If you are still having trouble loading your data or you think you found a bug or you want to request a feature please log a ticket with the following information:
Detailed description of your problem. Include the log file from the problematic GenomeView run. Which version of GV are you running? What operating system? OS X, Windows, Linux, ...? Which version of Java are you running? List step-by-step instructions on how to reproduce the problem. Provide us with access to the data files that are problematic. (optional)
We need this information to help you as quickly as possible. If the problem is data specific and you can't share the data with us, there is likely very little we can do for you.
If you don't want to login to Sourceforge, you can e-mail the team with the above information